Cookie policy

Effective May 9, 2022

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website.

This policy should be read together with our Privacy policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

This cookie notice relates to your use of our websites (including our customer app) hosted on emailhippo.com.

Our websites use cookies to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our websites and allows us to improve our sites.

This cookie notice is also part of a mechanism we use to obtain your consent to the processing of your personal data.

Throughout our websites we may link to other websites owned and operated by third parties to make additional services available to you. These other third-party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third-party websites, please consult their policies as appropriate.

Who we are

Email Hippo Limited is a company incorporated and registered in England and Wales with company number 09651852, whose registered office is at Tregellas House, Pipers Close, Launceston, Cornwall, England, PL14 7PJ, United Kingdom.

What is a Cookie?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

They often contain information like IP addresses or Unique IDs that make it possible for websites to identify and recall individual users upon repeated visits. Third-party marketing cookies can be used to track users across the Internet in order to serve them targeted, behavioural advertisement. Under the GDPR, websites are not allowed to store cookies on a user’s browser without their clear and affirmative consent.

For further information on cookies generally, including how to control and manage them, please read the information published by the UK Information Commissioner’s Office ( guidance-on-cookies | ICO ) or see other reputable sites.

Types of Cookies

We may use the following types of cookies:

TYPE	DETAIL
Strictly necessary cookies	These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
Analytical/performance cookies	They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.
Functionality cookies	These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies	These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose

Consent to use cookies

We will ask for your permission ( Consent | ICO ) to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested and the operation of our website.

To change or withdraw your consent please click the cookie settings button:

Blocking Cookies and Changing Settings

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Most web browsers allow some control of most cookies through the browser settings.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit Opt-out-addon | Google Analytics.

Our use of Cookies

The table below provides more information about the essential and non-essential cookies we use and why:

Origin/ Controlled by	Type	Purpose	Essential to provide the service or if consent will be requested	Additional information
Auth0	Strictly necessary	Used to maintain your session when logged into our customer app.	Essential	Cookie names typically - auth0 Expiry typically - End of session Additional info - https://auth0.com/docs/manage-users/cookies
Cloudflare	Strictly necessary	Uses: - to identify and mitigate automated traffic to protect our systems from bad bots - to manage incoming traffic and to have better visibility on the origin of a particular request - in the event it issues a Javascript or Captura challenge	Essential	Cookie names typically - cf Expiry typically - End of session or 30 minutes of inactivity Additional info - https://www.cloudflare.com/en-gb/cookie-policy/ https://developers.cloudflare.com/fundamentals/get-started/cloudflare-cookies/
Digital Ocean	Strictly necessary	Used by our customer app to track which server you are communicating with in order to present a consistent user experience.	Essential	Cookie names typically - do Expiry typically - End of session
Google	Analytical	Used to track behaviour which helps us better understand how users engage with our content.	Non-essential, consent will be requested	Cookie names typically - _g* Expiry typically - 1 day to 2 years Additional info - https://policies.google.com/technologies/cookies#types-of-cookies
HubSpot	Strictly necessary	Used to manage a user’s consent choices and user experience choices.	Essential	Cookie names typically - hs Expiry typically - session to 1 year Additional info - https://knowledge.hubspot.com/reports/what-cookies-does-hubspot-set-in-a-visitor-s-browser
HubSpot	Analytical	Used to track visitors and understand their journey and interactions in order to better understand how users engage with us.	Non-essential, consent will be requested	Cookie names typically - hs hubspot* Expiry typically - End of session to 6 months Additional info - https://knowledge.hubspot.com/reports/what-cookies-does-hubspot-set-in-a-visitor-s-browser
Lucky Orange	Analytical	Used to track visitors and understand their journey and interactions in order to better understand how users engage with us.	Non-essential, consent will be requested	Cookie names typically - lo-* Expiry typically - Instantly to 2 years
Stripe	Strictly necessary	Used for fraud prevention by the Stripe checkout.	Essential	Cookie names typically - stripe Expiry typically - 30 minutes to 1 year Additional info - https://stripe.com/cookies-policy/legal
Email Hippo	Strictly necessary	Used to protect tools.emailhippo.com from abuse by bots.	Essential	Cookie names typically - EmailHippo Expiry typically - End of session
AddThis	Strictly necessary	Used on tools.emailhippo.com to enable visitors to share content with a range of networking and sharing platforms.	Essential	Cookie names typically - at Expiry typically - 30 minutes to 1 year

How to contact us

If you have questions about this Cookie Notice or the processing of your Personal Data, please contact us via email.

Changes to this document

We keep this document under regular review to make sure it is up to date and accurate. We encourage you to review this page regularly to identify any updates or changes to our cookie notice.